These Terms & Conditions ("Terms") form a binding agreement between you and FitDesk ("FitDesk", "we", "us") governing your use of the FitDesk platform, mobile and web apps and any related services (the "Service"). By creating an account or using the Service you agree to these Terms, our Privacy Policy and, where applicable, our Data Processing Agreement.
1. Eligibility & accounts
You must be at least 18 years old and able to enter into a binding contract. You are responsible for the accuracy of the information you provide and for keeping your login credentials secure. You must notify us immediately of any unauthorised use of your account.
2. Roles on the platform
- Personal Trainers ("Trainers") use FitDesk to manage their own independent training business, including bookings, payments, communications and client records.
- Clients use FitDesk to book sessions, communicate with their Trainer, pay for services and view their training plans and progress.
FitDesk is a software platform only. We are not a party to the training contract between a Trainer and their Client and we are not responsible for the quality, safety or legality of any training services delivered.
3. Subscriptions, fees & payments
Some features require a paid subscription. Subscription fees, billing frequency and included usage are shown at checkout. Subscriptions renew automatically until cancelled in your account settings. Where Trainers collect payments from Clients through Stripe, the Trainer is the merchant of record and is solely responsible for refunds, chargebacks and any taxes due on those payments. Stripe's own terms apply to all card processing.
Platform service fee. FitDesk charges a platform service fee of 1% on every card transaction a Trainer processes through the platform (including session packages, invoice payments and charges to saved cards). The fee is deducted from the Trainer's proceeds via Stripe as an application fee; the amount the Client pays is unaffected. The fee is earned when the transaction is processed and is non-refundable, including where a Trainer later refunds a Client in full or in part. We may change this fee with at least 30 days' notice, and continued use of payment features after that date constitutes acceptance of the updated fee.
4. Acceptable use
You agree not to:
- use the Service for anything unlawful, harmful, fraudulent or harassing;
- upload content that infringes third-party rights or contains malware;
- attempt to access another user's account or our systems without authorisation;
- scrape, reverse engineer or resell any part of the Service.
5. Cancellations & no-shows
Cancellation, late-cancel and no-show policies are configured by each Trainer for their own business. Clients agree to the policy in force at the time of booking. FitDesk does not set or enforce these policies on a Trainer's behalf.
6. Health & safety disclaimer
Information shown on FitDesk (including workout plans, exercise videos and progress data) is provided by your Trainer and is not medical advice. You should consult a qualified healthcare professional before starting any new exercise programme. You exercise at your own risk.
7. Intellectual property
We retain all rights in the Service, our brand and our software. Trainers retain ownership of content they upload (workouts, videos, branding) and grant FitDesk a worldwide, non-exclusive licence to host and display that content as required to operate the Service.
8. Termination
You may close your account at any time from Settings. We may suspend or terminate accounts that breach these Terms, are inactive, or where required by law. On termination we will delete or anonymise your personal data in line with our Privacy Policy and any active DPA.
9. Liability
To the maximum extent permitted by law, FitDesk is not liable for indirect or consequential loss, loss of profit, loss of revenue or loss of data. Our total aggregate liability in any 12-month period is limited to the fees you paid us in that period. Nothing in these Terms excludes liability that cannot lawfully be excluded.
10. Changes
We may update these Terms from time to time. We will notify you in-app or by email of material changes and ask you to re-accept where appropriate. Continued use after the effective date means you accept the updated Terms.
11. Governing law
These Terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, except where mandatory consumer law in your country of residence provides otherwise.