FitDesk frequently asked questions

There is no monthly fee, no client limit and no card needed to create an account. FitDesk charges 0.7% on Stripe card payments (minimum 1p per card payment), and Stripe's own fees still apply. Cash payments have no FitDesk fee. We keep the platform fee low because mainstream PT platforms keep raising prices and moving standard tools into paid add-ons.

No. Clients can use FitDesk without charge. Clients only ever pay you for sessions and packages.

FitDesk charges 0.7% on Stripe card payments, with a minimum of 1p per card payment. Stripe's own fees still apply. Cash payments have no FitDesk fee. We will give notice before any change to our charges, as set out in our Terms.

No. There is no contract and no minimum term. You can download a copy of your account data or delete your account at any time.

You connect your own Stripe account from FitDesk. Clients pay by card via Stripe, and the money settles directly into your own bank account on Stripe's normal payout schedule. FitDesk never holds your funds. More detail is on the Stripe for UK personal trainers page.

Yes. You can raise an invoice for a session, a package or a custom amount, and FitDesk emails the client a one-tap payment link. When a client pays for a session package, their session credits are added straight away.

If a client cancels with enough notice, the session goes back to their package automatically. You choose whether a late cancellation keeps the session, and your clients see your rules before they cancel.

Yes. Build a programme once, assign it to as many clients as you like, and any change you make to the template updates every client plan and scheduled session linked to it.

Yes. Trainers can create, edit and delete their own custom exercises, and those exercises appear in the library their clients see.

Yes. Clients log sets, reps and weights as they train, can create their own workouts, and can edit a completed workout afterwards if something was recorded wrongly.

Yes. Weight, body measurements, progress photos and exercise personal bests are tracked over time, and PBs are collected in a trophy room the client can see.

Yes. You publish your availability and session types, and clients book from your scheduler. Clients can only book times you have marked as available, and they receive an email confirmation when they book.

Yes. One-to-one sessions, group classes and consultations all sit in the same calendar.

Yes. In-app messaging supports attachments and sends email notifications, so client conversations stay out of your personal WhatsApp.

Yes. You can bring across your client list and start sending workouts and invoices the same day. Most trainers are set up in under 10 minutes. See the Trainerize alternative and My PT Hub alternative pages.

FitDesk is a responsive web app that works great in any mobile browser on iOS or Android. A native installable app is not available yet.

Data is sent over encrypted connections and stored on encrypted disks by our hosting provider. Emails and push notifications are delivered by other companies, so their content leaves our systems. You can download a copy of your account data or delete your account in Settings. The download includes most of your data. For anything it does not include, email privacy@fitdesk.co.uk and we will send it to you.